Refund Policy

At EthicalSMM, we aim to deliver reliable services and ensure a smooth refund process. Refunds are subject to the following terms and conditions:

1. Eligibility for Refunds

Refunds are applicable under the following conditions:

• Order Not Delivered: If an order remains incomplete or undelivered beyond the estimated delivery time.
• Partial Orders: For partially completed orders, the undelivered amount will be refunded proportionally.
• Technical Errors: Refunds will be issued if a technical issue on our side prevents order completion.

2. Manual Cancellation Requests

• If you request a manual cancellation of an order, it may take up to 48 hours to process. Most manual cancellations are completed within 2-3 hours, but delays may occur in rare cases. Please be patient while we review and process your request.

3. Non-Refundable Cases

Refunds will not be issued in the following cases:

• Orders placed with incorrect details (e.g., invalid links, private accounts).
• Orders violating our Terms of Service (e.g., inappropriate content, banned accounts).
• Delivery delays caused by external factors beyond our control (e.g., platform restrictions).
• Orders placed for Instagram accounts without disabling the "Flag Review" option beforehand.
• Drops or reductions in followers, likes, or views under the following conditions:
  • The service description explicitly states "No Refill."
  • The service description does not include any mention of a refill guarantee.
  • Drops or reductions occur outside the specified refill timeframe or policy conditions.

4. Refund Process

• Refunds for eligible cases will be credited to your EthicalSMM account balance and cannot be sent to external payment methods by default.
• For emergency cases, if you request a direct refund to your payment gateway (e.g., PayPal, credit card), a 30% transaction charge will apply. This charge covers administrative and payment gateway fees.

5. How to Request a Refund

If you believe you qualify for a refund:

1. Contact our support team through [Support Channel] or [Email].
2. Provide the following:
   • Order ID(s).
   • Screenshots or proof of the issue.
   • Evidence that all Terms of Service conditions were met (e.g., disabling "Flag Review").
3. Indicate if you need an emergency refund directly to your payment gateway, understanding the 30% transaction charge will be deducted.

6. Changes to this Refund Policy

This Refund Policy is subject to updates without prior notice. Please review it regularly to stay informed of any changes.