Refund Policy

This Refund Policy explains when and how refunds, refills, and partial refunds are handled for orders placed on EthicalSMM. It forms part of our Terms & Conditions — please read both before placing an order.

Digital services are delivered automatically

Our SMM services are digital and processed automatically through third-party providers. Because delivery begins as soon as an order is placed, orders that are completed as described are generally non-refundable. We always recommend placing a small test order on any new service before buying in bulk — browse the catalogue on our Services page.

Refills

• Most refill requests are processed within 24 hours; some may take up to 7 days depending on the provider.
• Refills apply only to services that include a refill period, and only while that period is active.
• Services sold as No Refill are not eligible for a refill under any circumstances.
• We do not offer “lifetime refill”. The maximum refill period on our panel is 365 days, depending on the service.

Refill eligibility

A refill is valid only when the current count sits between the Start Count and the End (delivered) Count:

• If the count drops below the Start Count, the refill is rejected.
• If the count stays above the End Count, the order is considered delivered (non-drop) and no refill is issued.

Partial refunds

If a valid refill cannot be completed, we may issue a partial refund for the dropped amount to your account balance. Where our team determines that a partial refund is the appropriate resolution, it will be applied in place of a refill.

Wallet balance refunds

• Wallet balance refunds are not normally provided.
• If a wallet refund is approved under exceptional circumstances, a 30% processing fee is deducted and the remaining amount is returned to the original payment method where possible.

Completed but not delivered

If an order shows Completed but was not actually delivered, open a support ticket with your order ID. Once verified, a refund or correction is usually processed within 24 hours.

No-guarantee services

Services marked No Guarantee, No Refill, or No Refund are bought at the customer's own risk and carry no refund, refill, or compensation.

How to request a refund or refill

Open a support ticket (or use the Refill / Cancel buttons on your Orders page) with your order ID and a short description. Approved refunds are credited to your EthicalSMM account balance for use on future orders.

See also: Terms & Conditions · Privacy Policy · Contact Us.